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Last updated: August 29, 2026
At Infinitietech Technologies, we are committed to delivering high-quality software products and professional services. This policy explains when refunds and cancellations may be available for purchases made directly through Infinitietech Technologies.
Because software products are digital goods and may provide immediate access to downloadable source code, different refund conditions apply to digital products and professional services.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
Refund requests must generally be submitted within 7 days of purchase or service initiation.
Submitting a refund or cancellation request does not automatically guarantee approval. Each request will be reviewed individually based on the product or service purchased, work completed, issue reported, transaction history, supporting information, applicable terms, and applicable law.
Infinitietech reserves the right to approve or reject any refund or cancellation request based on the specific facts, circumstances, eligibility conditions, and status of the product or service, to the extent permitted by applicable law.
Even where a request is submitted within the applicable refund period, Infinitietech may reject the request if it does not meet the conditions of this Refund & Cancellation Policy or if the product or service has already been delivered, accessed, downloaded, substantially performed, customized, or otherwise falls within a non-refundable category.
Nothing in this section limits any refund or cancellation right that cannot legally be excluded under applicable law.
Refunds for software products purchased directly from Infinitietech may be considered if:
Customers should review the product description, demo, features, technical requirements, compatibility information, and license terms before purchasing.
Subject to applicable law, refunds will generally not be provided if:
Professional services such as:
may be cancelled before work begins.
If cancellation is requested before work has started, the service may be eligible for a full or partial refund depending on any costs already incurred.
Once work has started, the refundable amount, if any, will depend on the work already completed and resources committed.
Completed and delivered professional services are generally non-refundable, except where required by applicable law.
Custom software development, customization, and feature-development projects are governed by the applicable quotation, proposal, milestones, or Statement of Work.
Refund or cancellation requests may be considered where:
Completed milestones, delivered work, third-party costs, and resources already utilized are generally non-refundable.
Changes in customer requirements after work begins do not automatically qualify for a refund and may require a revised scope, timeline, or additional charges.
Products purchased through CodeCanyon, Envato, or another third-party marketplace are subject to that marketplace's applicable refund, cancellation, payment, and licensing policies.
Infinitietech cannot independently process or override refunds for transactions handled by those marketplaces.
Professional services purchased separately and directly from Infinitietech remain subject to this Refund & Cancellation Policy.
To request a refund, contact us within the applicable refund period and provide:
Our team may first attempt to troubleshoot or resolve a reported technical issue before determining refund eligibility.
All refund and cancellation requests are subject to review and final approval by Infinitietech. Infinitietech may approve, partially approve, or reject a request based on the circumstances of the transaction and the conditions of this Policy, subject to applicable law.
If approved, refunds will generally be issued to the original payment method within 5–10 business days. The actual time for funds to appear may depend on your bank or payment provider.
Infinitietech may cancel an order or service due to payment failure, suspected fraud, security concerns, legal restrictions, customer violation of applicable terms, or inability to provide the agreed service.
If Infinitietech cancels a paid service without fault by the customer and the service has not been delivered, an appropriate refund for the undelivered portion will be provided, subject to applicable law.
Infinitietech Technologies serves customers worldwide.
Depending on your country or region, mandatory consumer laws may provide additional rights relating to digital products, cancellations, refunds, or warranties.
Nothing in this policy is intended to exclude or restrict rights that cannot legally be waived. Where mandatory applicable law provides greater protection, those requirements will apply.
For refund or cancellation requests, contact:
Infinitietech Technologies
A230–A231, Pantheon, Hill Garden Road, Above Shubham K Mart, Uma Nagar, Bhuj, Gujarat, India – 370001
Email: info@infinitietech.com
Phone: +91 99746 92496
Please include your order details and a clear explanation of your request so our team can review it efficiently.
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