Question 1

Do you provide product customization?

Accepted Answer

Yes. We offer reskinning, custom feature development, third-party integrations, and complete white-label solutions tailored to your business — all built to stay compatible with future product updates.

Question 2

How quickly will I receive a response?

Accepted Answer

Enquiries sent through this form are answered within one business day, Monday to Saturday. If your message includes a clear scope, the first reply usually already carries an indicative timeline and price range.

Question 3

Do you offer installation and setup services?

Accepted Answer

We do. Our team handles server provisioning, deployment, domain and SSL configuration, payment gateway keys, and the first admin walkthrough, so your product goes live configured rather than just delivered.

Question 4

Can I request a custom quote?

Accepted Answer

Absolutely. Describe what you want built, customized or reskinned in the message field and we will come back with scope, milestones and a fixed quote — no obligation, and no charge for the scoping conversation.

Question 5

Do you provide technical support after purchase?

Accepted Answer

Every product ships with included support for installation issues and bug fixes. Beyond that, monthly SLA plans cover security patches, dependency upgrades, server monitoring and minor enhancements.

Question 6

Which payment gateways and shipping providers can you integrate?

Accepted Answer

Stripe, Razorpay, PayPal, PayTabs, Flutterwave and most regional gateways, alongside shipping and logistics providers such as Shiprocket, Delhivery and Lalamove. If your provider exposes an API, we can integrate it.

Question 7

How long does customization or reskinning take?

Accepted Answer

Installation with a full reskin — logo, colors, typography and copy — typically takes 5 to 7 business days. Custom feature work is scoped separately and delivered against milestones agreed before the project starts.

Question 8

Do you sign an NDA before we share project details?

Accepted Answer

Yes. We are happy to sign your NDA, or send ours, before you share requirements, designs or credentials. Nothing you send us is used as a case study or portfolio piece without written permission.

Question 9

Can I upgrade my product in the future?

Accepted Answer

Yes. Customized builds are kept upgrade-friendly, and our team applies new product releases to your instance as part of a maintenance plan — so custom features are preserved instead of overwritten.

Question 10

Do you provide post-launch maintenance and support?

Accepted Answer

We do. Most clients stay on a long-term maintenance retainer covering uptime monitoring, backups, updates and a rolling development budget for new features as the business grows.

Let's Build Something Amazing Together

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Frequently Asked Questions

Let's Build Something Amazing Together

Start a conversation

Frequently Asked Questions